❤️ Handcrafted products just for you ❤️

FAQs

Orders & Payments

1. How do I place an order?

Simply browse our collections, select your preferred item, choose the required options (such as size or quantity), and click Add to Cart. Once you’re ready, proceed to checkout and follow the steps to complete your purchase.

2. Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact our support team immediately. Once an order has been processed or shipped, changes or cancellations may not be possible.

3. What payment methods do you accept?

We accept secure and trusted payment options, including:

  • Credit and Debit Cards (Visa, MasterCard, etc.)

  • PayPal

  • Shopify-supported local and international payment methods

All transactions are encrypted for your security.

4. Is my payment information safe?

Yes. Your payment details are protected using industry-standard encryption and secure payment gateways. We do not store or have access to your card information.

5. Will I receive an order confirmation?

Yes. Once your payment is successful, you will receive an order confirmation email with your order details. If you don’t see it, please check your spam or promotions folder.

Shipping & Delivery

1. Where do you ship to?

We offer domestic and international shipping. Shipping availability and rates are displayed at checkout based on your location.

2. How long does shipping take?

Delivery times vary depending on your location and selected shipping method:

  • Processing Time: 1–3 business days

  • Estimated Delivery: Typically 5–15 business days

Please note that delivery times may vary due to customs, holidays, or unforeseen delays.

3. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your delivery status at any time.

4. Do you charge shipping fees?

Shipping costs are calculated at checkout based on your location and order value. Occasionally, we may offer free shipping promotions.

5. What if my order is delayed or lost?

If your order is taking longer than expected or appears lost, please contact our customer support team. We’ll investigate and ensure a resolution as quickly as possible.

Returns & Exchanges

1. What is your return policy?

We accept returns on eligible items within [3] days of delivery, provided the items are:

  • Unworn and unused

  • In original condition

  • Returned with original packaging

Items that show signs of wear, damage, or alteration may not be eligible for return.

2. How do I initiate a return or exchange?

To start a return or exchange, please contact our support team with your order number and reason for the request. We’ll guide you through the process.

3. Can I exchange an item for a different product or size?

Yes, exchanges are available for eligible items, subject to stock availability. If your desired item is unavailable, we may offer a store credit or refund.

4. Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect.

5. What if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos. We will arrange a replacement or refund at no extra cost.

6. When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–10 business days and credited back to your original payment method.

Need More Help?

If your question isn’t listed here, our support team is always happy to help. Reach out to us via our Contact Us page, and we’ll get back to you as soon as possible.