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Craft Smiley is the brand name of Craft Smiley. These Terms and Conditions regulate access to and use of the website Craft Smiley operated by Craft Smiley, with its registered office at 51 Rowland St Springfield MA 01107 United States

.These Terms also apply to the products and services provided through the Website.

By accessing the Website or using the services offered, you agree to be legally bound by these Terms.

Support Hours:
Monday to Friday: 9:30 AM - 4:00 PM EDT

Email: info@craftsmiley.com
Phone: +19176956781
Contact Form: Click Here

Store Name: Craft Smiley

Address: 51 Rowland St Springfield MA 01107 United States

No registration is required to browse the Website. To purchase products or use certain services, you must register and accept these Terms.

Craft Smiley offers fashion products through the Website. These Terms define the rights and obligations between Craft Smiley and its users. If you do not agree with these Terms, please refrain from using the Website or our services.

The terms "we," "us," and "our" refer to Craft Smiley. Future updates, features, or services introduced on the Website are also subject to these Terms. The latest version of these Terms is always available on this page. Craft Smiley may revise these Terms at any time, and changes take effect once published.

Our online shop is operated using Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that you have full legal capacity according to the laws of your country of residence, or have parental or guardian consent for minors.

Illegal use of the Website or breach of regulations, including copyright laws, is strictly prohibited.

The introduction of viruses, malicious code, or other harmful software is not permitted.

Violations may result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to restrict access to the Website or services at our discretion.

You understand that information (excluding payment details) may be transmitted over networks and modified to meet technical requirements. Payment information is always encrypted during transfer.

You may not reproduce, duplicate, sell, or exploit any portion of the Website, services, or contact details without prior written permission.

Section headings are for convenience only and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We do not guarantee the accuracy, completeness, or timeliness of information on the Website. All content is for general informational purposes and does not replace personalized advice.

Some content may be outdated and is maintained for reference. We may update or modify content but have no obligation to do so. You are responsible for reviewing the Website for updates.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

All prices are subject to change at any time without notice.

We reserve the right to modify or discontinue services, products, or any part of the Website at our discretion.

We are not liable for any price changes, service interruptions, or discontinuations.

SECTION 5 – PRODUCT INFORMATION

Certain products may be offered exclusively through the Website and are subject to stock availability. Our Return Policy governs returns and exchanges.

We strive to display products accurately, but colors may vary depending on your device.

We may limit product sales to specific regions or groups and modify product details at any time. Offers are void where prohibited by law.

We do not guarantee that products will meet your expectations or that defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We may refuse or cancel orders at our discretion. Purchase quantities per individual, household, or order may be restricted. Affected customers will be contacted using provided information.

You agree to provide accurate, complete, and current account and billing information.

For more information, please refer to our Return and Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may offer access to third-party tools or services, over which we have no control.

These tools are provided "as is" without warranties or guarantees. Your use is at your own risk.

You should review the terms and policies of any applicable third-party providers before using these tools.

Future tools or features added to the Website are also subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may contain third-party content or offers.

External links are for informational purposes only. We assume no responsibility for third-party content or actions.

We encourage reviewing third-party terms and privacy policies. Complaints about third-party products should be directed to the respective provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit content such as reviews, suggestions, or contest entries, you grant us unrestricted rights to use, reproduce, publish, and distribute it.

We are not obligated to maintain submissions as confidential, provide compensation, or respond.

We may remove content deemed inappropriate, offensive, defamatory, obscene, or illegal.

You warrant that submitted content does not infringe on others’ rights, does not contain harmful software, and is not misleading. You are solely responsible for your submissions.

We disclaim all responsibility for user-generated or third-party content.

SECTION 10 – PERSONAL INFORMATION

All personal information you provide is handled according to our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Typographical mistakes, inaccuracies, or omissions may occur, including product details, prices, promotions, shipping fees, delivery schedules, or availability.

We may correct errors, update information, or cancel orders at any time without prior notice.

We are not obligated to revise or clarify information except where required by law. A specified update date does not guarantee that all information is current.

SECTION 12 – UNACCEPTABLE USES

Prohibited uses include:
(a) violating any law or regulation;
(b) encouraging illegal acts by others;
(c) infringing intellectual property rights;
(d) harassing, abusing, insulting, or harming others;
(e) spreading false or misleading information;
(f) distributing malware or harmful technologies;
(g) harvesting or tracking others’ personal information without consent;
(h) spamming, phishing, or scraping;
(i) using the Website for unethical or offensive purposes;
(j) bypassing security features of the Website.

We may restrict access to anyone who violates these terms.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free services.

Results obtained through the Website may not be reliable.

Use of the Website, products, and services is at your own risk. All services and products are provided "as is" and "as available" without warranties.

Craft Smiley, its employees, partners, suppliers, and affiliates are not liable for any direct or indirect damages, including lost profits, lost data, or replacement costs. Where liability limitations are restricted by law, minimal allowable limits apply.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Craft Smiley, its affiliates, employees, and directors against all third-party claims, demands, liabilities, or expenses resulting from your breach of these Terms or violation of laws.

SECTION 15 – SEVERABILITY

If any provision is found invalid or unenforceable, the remaining provisions remain in full force. Invalid provisions will be enforced to the maximum extent permitted by law.

SECTION 16 – TERMINATION

Obligations prior to termination survive termination.

You may discontinue using the Website at any time.

If you breach these Terms, we may terminate this Agreement without notice and suspend your access.

SECTION 17 – COMPLETE AGREEMENT

These Terms, together with all referenced policies and notices, form the entire agreement between you and Craft Smiley.

Failure to enforce any part of these Terms does not constitute a waiver. Ambiguities are not construed against the drafter.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Ireland.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version of these Terms is always on this page. Continued use after changes constitutes acceptance of revised Terms.

SECTION 20 – RETURNS AND REFUNDS

We want you to love every Craft Smiley purchase.
Our pieces are chosen to bring style, comfort, and confidence to your wardrobe. If something doesn’t meet your expectations, returning it is quick and hassle-free.

Return Window

You have 30 days from the delivery date to request a return.

Return Eligibility

Items must be:

• unused

• in their original condition

• returned with all original packaging

We never charge restocking fees — what you see is what you get.

How to Start a Return

Contact us at info@craftsmiley.com and include your order number.
Our team will guide you through each step.

Please note:

• Return shipping costs are paid by the customer.

• We recommend using a trackable shipping method to ensure your package arrives safely.

Exchanges

Want to exchange an item?
Just mention it when you contact us — we’ll help you choose the best replacement.

Refunds

Once your return arrives and passes inspection, we will issue a refund within 7 business days to your original payment method.
Your bank or payment provider may take a few extra days to complete the transfer.

Need Help?

Email us anytime at info@craftsmiley.com
We’re here to make your Craft Smiley experience exceptional.

SECTION 21 – CONTACT INFORMATION

Craft Smiley

51 Rowland St
Springfield
MA 01107
United States

Thank you for choosing Craft Smiley, where style, creativity, and self-expression come together.